Effective Date: 26 August 2026
1. Introduction
Basadi Mosomong Electrical Solutions respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry or request a quotation.
We process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).
2. Information We Collect
When you use our website or contact us, we may collect information such as:
- Full name
- Phone number
- Email address
- Property or service location
- Details about your electrical requirements
- Information submitted through our quote or contact forms
- Photos or documents voluntarily uploaded with an enquiry
- Any other information you choose to provide
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information and website usage data.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Prepare and provide quotations
- Contact you regarding requested electrical services
- Arrange inspections, installations, repairs or maintenance
- Provide and manage our services
- Communicate with you about your project
- Improve our website and customer experience
- Maintain business and service records
- Comply with applicable legal and regulatory requirements
We will only use your personal information for purposes that are reasonable and compatible with the purpose for which it was collected.
4. Information Submitted Through Forms
When you submit information through our Contact Us or Get a Quote forms, the information provided may be sent to Basadi Mosomong Electrical Solutions for the purpose of responding to your enquiry.
Please do not submit unnecessary sensitive or confidential information through website forms.
5. WhatsApp and Telephone Communication
You may contact us by telephone or WhatsApp using the contact details provided on our website.
Communication through third-party platforms such as WhatsApp is also subject to the privacy policies and terms of those platforms.
We recommend that you avoid sending sensitive personal information unless it is necessary for your enquiry or service.
6. Sharing of Personal Information
We do not sell, rent or trade your personal information.
Your information may be shared with trusted service providers or third parties where this is reasonably necessary to provide our services, operate our website, process enquiries or comply with legal obligations.
Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf maintain appropriate confidentiality and security measures.
7. Protection of Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure
- Alteration
- Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Retention of Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records or comply with legal and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or destroy it.
9. Cookies
Our website may use cookies or similar technologies to improve website functionality, understand how visitors use the website and improve the user experience.
You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.
10. Third-Party Websites
Our website may contain links to third-party websites or services, including social media platforms such as Facebook and WhatsApp.
Basadi Mosomong Electrical Solutions is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally permitted
- Object to certain uses of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint regarding the handling of your personal information
Requests relating to your personal information can be submitted using the contact details below.
12. Direct Marketing
Where required by law, we will obtain the appropriate consent before sending you direct electronic marketing communications.
You may request that we stop sending you marketing communications at any time.
13. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children without the required consent of a parent, guardian or other lawful authority.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website or applicable legal requirements.
The updated version will be published on this page with the revised effective date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Basadi Mosomong Electrical Solutions
Address:
2278 Zone A
Lebowakgomo, 0737
South Africa
Email:
bohlalepetja@gmail.com
Phone:
060 685 6431
WhatsApp:
076 133 4513
16. Information Regulator
If you believe your personal information has been handled unlawfully and your concerns have not been resolved, you may contact the South African Information Regulator.
Basadi Mosomong Electrical Solutions — Protecting your information while providing reliable electrical solutions.